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1.
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Q: Which NCCLS Guideline says…?
A: Please refer NCCLS Guidelines questions to NCCLS at www.nccls.org or 1-877-477-1888
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Q: Which CPT Codes should we use?
A: Current Procedural Terminology (CPT) Codes are a product of the American Medical Association. Please contact the AMA at 1-800-621-8335.
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3.
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Q: I am not sure which department to call for assistance.
A: Call the Instrument Support Hotline for instrument, software and STA reagents utilized on STA systems at 1-800-222-2624 option 1. For the Technical...
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Q: What will the Hotline ask me when I call?
A: To help the Hotline assist you please supply us with the following information: Your name, facility name, instrument serial number and your phone...
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Q: Who should I contact to obtain a copy of my Invoice?
A: Contact the Customer Care group at 1-800-222-Coag for a faxed copy, or email us at Customer.Service@stago-us.com and we will send you an...
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6.
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Q: What are the Customer Care business hours?
A: The Customer Care group is available Monday through Friday, from 08:30 AM EST until 05:00 PM EST.
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Q: Is it possible to reach the Customer Care group after normal business hours?
A: You may leave us a voice mail message by calling 1-800-222-Coag, select Option 6, and listed for the prompt, or you may email us at...
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Q: When I call Customer Care at 1-800-222-Coag, and select Option 6, the next prompt asks if “you are a Contract Customer please press 1,” all other customers please press 2. How can I know which option to select?
A: Contract customers are customers who have in place Contract Agreements for Cost Per Reportables, Cost Per Test, Reagent Rental Fixed, and Reagent...
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Q: How do I go about obtaining a price quote?
A: You need to contact your assigned Account Manager. If you do not know your Account Manager’s name or telephone number, contact the Customer Care...
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10.
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Q: How do I go about returning an item?
A: You must first contact Customer Care at 1-800-222-Coag to receive a Return Authorization number. Returned items must have an authorized Return...
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